Responsible Gaming: 21+ Entertainment, Played With Limits at FAIRPLAY

Our stance on play

FAIRPLAY is an independent guide, so we cannot set limits on your account. What we can do is state our position clearly. Gambling should cost what you would pay for a night out, chosen before you begin, and never money needed for rent, school fees, bills or family.

Outcomes in JILI games are random and the house holds an edge over time. No routine, lucky number or system changes that. Treat any win as a pleasant surprise and any loss as the price of the evening.

Player tools to look for

Licensed operators typically provide tools that let you stay in charge. Look for them during registration, and switch them on before you deposit anything.

• Deposit limits for the day, week or month.
• Loss limits that stop play once a set amount is lost.
• Session time reminders and time limits.
• Cooling-off periods for a short, enforced break.
• Self-exclusion for a longer period when you need real distance.
• Account history so you can review what you actually spent.

If you cannot find these tools, ask support where they are. An operator that makes them hard to find is telling you something.

Recognising the signs of a problem

Problems rarely start with a big moment. They build quietly. Stop and take stock if any of these sound familiar.

• You bet more than you planned, or keep playing to win back losses.
• You hide your play or your spending from family or friends.
• You borrow, or use money meant for bills, to keep playing.
• You feel restless or irritable when you try to stop.
• You think of gambling as a way to make money or fix a money problem.
• Play is crowding out work, sleep or relationships.

Gambling is not a source of income and should never be planned as one. Chasing losses is the surest way to turn a small cost into a large one.

Protecting minors

Players must be 21 or over. If children share your phone or computer, use a separate device profile, keep payment apps locked with a PIN and never leave accounts logged in. Parents who find a minor has been playing should contact the operator and consider free filtering tools on the device.

Where to get help

If gambling is causing worry, you are not alone and you do not have to wait for a crisis. The NCMH crisis hotline, 1553, is free and confidential. Talking to someone you trust, and asking your operator for self-exclusion, are both good next steps.

1. Stop playing for now and take a break from the app.
2. Call NCMH at 1553 and tell them what is going on.
3. Ask your operator to enable a cooling-off period or self-exclusion.
4. Tell one person you trust so you are not carrying it alone.